Note: This guest post is by Daonese Johnson-Colón, MLS, SHRM-CP, CPC. Thanks, Daonese! A payment is late. A staff member needs access to a system. A new project is ready to launch, but no one has created the process. Someone needs to figure it out. What do you do? You send it to Admin. Each request may be reasonable on its own. But … [Read more...]
Culture, compassion, efficiency, and the space in between
Last year, I was hired by a nonprofit that serves their neighbors in times of need. They’re good at what they do, beloved by their community – and they needed help with their strategic plan. During our conversations, I learned that the employees who handle intake at their facility – greeting clients and connecting them with services – … [Read more...]